Operations & Organizational Development
Digital Business Infrastructure Audit
A review of existing digital infrastructure to identify opportunities to improve your online presence, customer experience, lead capture, and administrative processes.
Receive a prioritized view of opportunities to improve the digital customer journey and supporting workflows.
Who this is for
Business owners seeking an assessment of their digital customer experience and administrative processes.
Engagement objectives
- Identify user-experience and digital workflow issues.
- Prioritize improvements to the customer journey and inquiry process.
What is included
- Website usability review.
- Navigation and content organization review.
- Customer inquiry experience.
- Lead capture and follow-up process review.
- Booking or enrollment process review, where applicable.
- Basic SEO and discoverability observations.
- Digital workflow and automation opportunities.
- Recommendations for improving the customer journey.
Your deliverables
- Digital infrastructure assessment.
- Identified user-experience issues.
- Improvement recommendations.
- Prioritized digital action plan.
- One 45-minute findings consultation.
Scope & exclusions
- Website redesign.
- Website development.
- SEO campaign management.
- Advertising management.
- Software subscriptions.
- CRM implementation.
- Technical cybersecurity audits.
Delivery timeline
Estimated 5–7 business days.
Payment & engagement terms
Full payment is required upfront. Work begins after payment and receipt of required client information. Client delays in providing documents or approvals may change the timeline.
Complete your service onboarding. Payment is required before services begin.
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